Live software demo
Helpdesk & Ticketing Software demo
Tickets, a ticket board, support agents and customer feedback for service and support teams. This is a working application with 7 connected screens: Dashboard, Customers, Tickets, Ticket Board, Support Agents, Customer Feedback, Reports.
Dashboard
Live overview of BrightNet Support Desk. Every figure updates as you add or change records in the other screens.
Service requests needing attention
- SER-1005 - Mei BrownAssigned
- SER-1006 - Michael SinghRegistered
- SER-1008 - Aarav DasAssigned
- SER-1009 - Aarav DasAssigned
- SER-1010 - Mei BrownAssigned
- SER-1013 - Ananya BoseAssigned
Recent activity
- Ananya Bose - Service request SER-1001 is rejected2 min ago
- Michael Singh - Service request SER-1002 is resolved14 min ago
- Ananya Bose - Service request SER-1003 is rejected38 min ago
- Sara Sharma - Service request SER-1004 is resolved1 hr ago
- Mei Brown - Service request SER-1005 is assigned2 hrs ago
- Michael Singh - Service request SER-1006 is registeredYesterday
What this software does
A helpdesk and ticketing system: customer records, tickets tracked from registered to resolved on a board, support agents and their load, customer feedback and satisfaction reports.
- Tickets with type, status and history
- Ticket board: registered, assigned, in progress, resolved
- Support agents with availability and load
- Customer records linked to tickets
- Customer feedback with average rating
- Ticket volume and resolution reports
Business problems this software solves
Problem
Support requests arrive by phone, email and chat and get lost.
Training Trains solution
Every request becomes a ticket with an owner and a status.
Problem
Nobody knows what is stuck.
Training Trains solution
The ticket board shows what is open, assigned and resolved at a glance.
Problem
You cannot measure customer satisfaction.
Training Trains solution
Feedback and ratings are tracked against every customer.
Used by businesses like
- Internet service provider
- Electric utility company
- Computer support and services
- Telecommunications service provider
- All categories
All names, prices and figures are sample data. Anything you add stays in your own browser - nothing is sent to us. The real system is built around your business.
Frequently asked questions
What does the Helpdesk & Ticketing Software demo include?
A working application with 7 connected screens: Dashboard, Customers, Tickets, Ticket Board, Support Agents, Customer Feedback and 1 more. Everything is interactive and uses sample data.
Is the data in the demo real?
No. All names, prices and figures are sample data. Anything you enter stays in your own browser and is never sent to us.
Do I need to sign up to try it?
No sign-up and nothing to install. Open the demo and use it right away.
Can Helpdesk & Ticketing Software be customised for my business?
Yes. We tailor the screens, fields and reports to how you work and launch it on your own domain.
Want Helpdesk & Ticketing Software for your business?
We tailor the screens, fields and reports to how you work, and launch it on your own domain.
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